EXCHANGE and RETURN

How Long Does It Take to Change Products?

Provided that the products you have purchased from www.voyex.com.tr are unused, the exchange period is "14 DAYS" from the invoice date.

Are there returns or exchanges in the "DISCOUNT" category?

There are no refunds for products purchased from our "DISCOUNT" category. Change is being made.

How Can I Perform the Exchange?

1- For the product(s) you want to exchange, you must contact us via Whatsapp line at 0542 346 79 57, write the transaction you want to do in the package with the Return/Exchange code you received, and send it along with the invoice through our contracted cargo company Yurtiçi Kargo.

2- After the cargo you sent reaches us, you must contact the WhatsApp line at 0542 346 79 57 to create your exchange order before the stocks of the products you want run out.

3- Our relevant team will carry out your exchange in line with the product you sent and the order you placed.

Will I Pay Shipping Fees for Exchange?

1- If the purchased product reaches you in a defective/defective/wrong way, we will cover the shipping fee if you use the cargo company we have an agreement with when sending the defective/defective/wrong product to us. If you send with a different cargo company, we do not cover the shipping fee.

2- In the exchange process of defective/defective/non-wrong products, you do not pay any shipping fee when sending the product to us, and the exchange shipping fee is reflected to you when the product is exchanged.

Important Information About Payment at the Door

The following notice is for those who placed an order via cash on delivery via our website and never received their cargo.

Products purchased with payment at the door must be received from the courier. Products not received cannot be returned. Packages that are not received and returned are kept by the company to be sent back to the customer by adding the shipping cost.

Likewise, if the product is not received, the sales contract, phone call records for approval, the address declared by the buyer, and the computer location address (IP/MAC Address) used during the order are used as evidence; Due to the reasons of abusing the shopping opportunity with payment on delivery, unnecessary use of suppliers, cargo and packaging personnel and slowing down the workforce; Legal action is initiated to compensate all shipping costs and operating expenses through legal means.

The buyer officially accepts and declares to pay in advance to the site owners a compensation fee of at least forty (40) and at most ninety (90) times the invoice amount, including shipping, for any goods he purchased with cash on delivery and caused damage to the company by not receiving them.

The Product I Replaced Is More Expensive Than The Product I Sent

1- If the total amount of the products in your exchange order is higher than the amount of the product(s) you sent, the remaining amount will be reflected to you as CREDIT CARD PAYMENT LINK or EFT TRANSFER.

2- PAY AT THE DOOR SERVICE FEE IS 29 TURKISH LIRAS.

OVERSEAS CANCELLATION & RETURN

There are no refunds for sales made abroad. Our customers who want to exchange orders by ordering from abroad must pay the shipping fee themselves.

CANCELLATION & REFUND

My order is defective/defective/wrongly sent. What should I do?

All products we offer for sale are inspected for damage while being packaged for delivery. In the unlikely event that a defective/defective/wrong product arrives to you, the process works as follows;

When your order is delivered to your address by the cargo officer, be sure to check the outer package for damage before receiving the product and prepare a "Due Detection Report" as soon as you see any damage.

In case of any damage you notice after the delivery of the order, you must immediately contact the relevant cargo branch and ask them to prepare a "Due Determination Report". If the cargo branch does not assist you in this matter, please inform us as soon as possible.

When you contact us via WhatsApp number 0542 346 79 57 and send the damaged product along with the Damage Assessment Report to us with the exchange code you received, your product exchange or return process will be completed quickly and you will be informed about it.

How will the amount I paid be refunded to me when I return the product?

When you return a product, after receiving approval from product inspection, your refund is made by deducting the shipping fee from the product amount.

- If you made your payment by credit card, your installment transactions will be refunded to your card in installments, and your single withdrawal transactions will be refunded to your card as a single payment within 1-3 business days.

- If you made your payment by debit card, your single transaction will be refunded to your card within 1-3 business days.

- If you made your payment with a virtual card, your single transaction will be refunded to your card within 1-3 business days.

- If you paid with the cash on delivery option, it will be refunded to the IBAN number you provided to us within 1-3 business days.

-The shipping fee for returns and exchanges belongs to the buyer. You can send it via Yurtiçi Cargo, which we have an agreement with.

Why Wasn't the Product Refund Received in My Account?

There may be a problem with the IBAN you provided. For detailed information, you can contact our WhatsApp Customer services. 0542 346 79 57

* IT IS MANDATORY TO PRESENT AN INVOICE FOR EXCHANGES AND RETURNS.

* FOR EXCHANGES AND RETURNS, YOU MUST SEND WITH OUR CONTRACTED CARGO COMPANY YURTİÇİ CARGO. SHIPPING FEES OF PRODUCTS SHIPPED WITH OTHER CARGO COMPANIES ARE NOT COVERED BY OUR COMPANY.

* PRODUCTS IN THE ACCESSORY CATEGORY CANNOT BE EXCHANGED OR RETURNED FOR HYGIENE REASONS.

STORY HEALING TEXTILE INDUSTRY AND TRADE. LTD. You can use your right to exchange and return your orders from www.voyex.com.tr, which is the internet face of ŞTİ., if the above conditions are met.